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Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.
| ISBN | 9780787943233 |
| Autor(a) | Slaikeu |
| Editora | John Wiley & Sons |
| Ano de edição | 1998 |
| Páginas | 256 |
| Acabamento | Brochura |
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