Designing For Service: Key Issues And New Directions-..

Código: 934771 Marca: Bloomsbury Publishing Plc

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Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

ISBN	9781474250139
Autor(a)	Sangiorgi, Daniela
Editora	Bloomsbury Publishing Plc
Ano de edição	2017
Páginas	288
Acabamento	Capa Dura
Dimensões	24,60 X 17,00