Managing Public Disputes: A Practical Guide For Professionals In Government, Business And Citizen's Groups-..

Código: 1076763 Marca: John Wiley & Sons

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For more than a decade, Managing Public Disputes has beenthe first choice, hands-on guide for managers, offering usefulinstructions for handling a wide range of large and small publiccontroversies from the national to the community level. Itincludes:
* Ten proven principles for managing conflict
* A comprehensive framework with step-by-step procedures forcreating productive outcomes
* Seven illustrative case examples
* Detailed advice on effective methods for collectinginformation, conducting interviews, and analyzing a conflictsituation
* Suggestions for handling special problems such as reluctantparticipants, keeping people at the negotiation table, and handlingsituations where emotions are running high
* Eight tasks targeted for designing an overall strategy formanaging public disputes

ISBN	9780787957421
Autor(a)	Carpenter, Susan L.
Editora	John Wiley & Sons
Ano de edição	2001
Páginas	320
Acabamento	Brochura