até
4x
de
R$ 222,44
sem juros
ou R$ 845,27
via Pix
Adicionar ao carrinho
Disponibilidade: 45 dias úteis
Estoque: 173 unidades
-
- 1x de R$ 889,76 sem juros
- 2x de R$ 444,88 sem juros
- 3x de R$ 296,58 sem juros
- 4x de R$ 222,44 sem juros
-
R$ 845,27
-
R$ 889,76
Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but surprisingly there has been little material with a truly European focus. This book remedies this absence. Part One provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. It also locates quality improvement in the special political and organizational context of the public sector. It shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured. In Part Two seven case studies illuminate detailed operational issues in quality improvement by d
Produtos relacionados
-
Challenging Concepts In Neurology - Cases With Expert Commentary-..R$ 871,50até 4x de R$ 217,87 sem jurosou R$ 827,92 via Pix -
Theories Of Performance: Organizational And Service Improvement In The Public Domain-..R$ 614,20R$ 491,36até 4x de R$ 122,84 sem jurosou R$ 466,79 via Pix20% Desconto -
Workin' Overtime!: A Service Worker's Commentary On Her 9-5-..ou R$ 94,56 via PixR$ 124,42R$ 99,5420% Desconto -
Contracting For Public Services-..R$ 2.199,50R$ 1.759,60até 4x de R$ 439,90 sem jurosou R$ 1.671,62 via Pix20% Desconto
-
Categorias
Pague com
Selos
MYRE EDITORA, COMERCIALIZADORA, IMPORTADORA E DISTRIBUIDORA LTDA - CNPJ: 50.295.718/0001-20 © Todos os direitos reservados. 2026
