No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis communications plan. This student workbook reviews the critical terminologies, processes, and skills needed for understanding and responding to crises. It prepares individuals for responding to crises in a variety of contexts, and reinforces strategies and tactics to be used during a crisis. Chapters include instructive case studies of public relations professionals in crises: what they did, what they wished they had done, and what hampered their progress. The exercises provide students with the opportunity to respond to real-world crises, sharpening their own skills and practicing response behaviors. This workbook will serve as a useful tool for all future practitioners.
| ISBN | 9781138688971 |
| Autor(a) | Fearn_banks, Kathleen |
| Editora | Routledge |
| Ano de edição | 2016 |
| Páginas | 114 |
| Acabamento | Brochura |
| Dimensões | 27,90 X 21,00 |