Total Customer Satisfaction-..
até
4x
de
R$ 175,87
sem juros
ou R$ 668,33
via Pix
Adicionar ao carrinho
Disponibilidade: 45 dias úteis
Estoque: 230 unidades
-
- 1x de R$ 703,51 sem juros
- 2x de R$ 351,75 sem juros
- 3x de R$ 234,50 sem juros
- 4x de R$ 175,87 sem juros
-
R$ 668,33
-
R$ 703,51
A valuable tool for any health care leader dedicated to improvingthe quality of care and enhancing patient satisfaction. Combiningtheory and discussion with a practical action plan' format, Sherman challenges the reader to think about solutions, not justideas.
--Irwin Press, president, Press, Ganey Associates, Inc. Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book.
--Mark C. Clement, president and CEO, Holy Cross Hospital, Winner,1994 AHA Great Comebacks Award, 1996 International Enterprise Awardfor Customer Satisfaction, 1998 Global Best Practices Award forCustomer Service Total Customer Satisfaction reports on the breakthrough methodsused by awarding winning hospitals and health care organizations toachieve top-rated national status in customer satisfaction. Learnfrom top experts in the field of how to create and implement totalcustomer satisfaction tactical plan that will boost customersatisfaction ratings in your health care organization.
--Irwin Press, president, Press, Ganey Associates, Inc. Whether you're a CEO, a caregiver, or simply someone who caresabout the results of service initiatives, you'll find plenty ofgreat ideas in this book.
--Mark C. Clement, president and CEO, Holy Cross Hospital, Winner,1994 AHA Great Comebacks Award, 1996 International Enterprise Awardfor Customer Satisfaction, 1998 Global Best Practices Award forCustomer Service Total Customer Satisfaction reports on the breakthrough methodsused by awarding winning hospitals and health care organizations toachieve top-rated national status in customer satisfaction. Learnfrom top experts in the field of how to create and implement totalcustomer satisfaction tactical plan that will boost customersatisfaction ratings in your health care organization.
| ISBN | 9780787943929 |
| Autor(a) | Sherman |
| Editora | John Wiley & Sons |
| Ano de edição | 1998 |
| Páginas | 400 |
| Acabamento | Brochura |
Produtos relacionados
-
Satisfaction Guaranteed-..R$ 199,20R$ 159,36até 3x de R$ 53,12 sem jurosou R$ 151,39 via Pix20% Desconto -
Mr. Satisfaction-..R$ 182,60R$ 146,08até 2x de R$ 73,04 sem jurosou R$ 138,78 via Pix20% Desconto
Categorias
Pague com
Selos
MYRE EDITORA, COMERCIALIZADORA, IMPORTADORA E DISTRIBUIDORA LTDA - CNPJ: 50.295.718/0001-20 © Todos os direitos reservados. 2026
